Orders, Shipping and Refund Policy

 

Orders

I need to cancel my order!

We gladly accept cancellations. Please request a cancellation within 6 hours of your purchase by contacting us via our email form or contact Heather at 239.571.8974 or Bubba at 239.289.4402.

Payment Options

We accept the following payment methods via our secure Paypal account:  VISA, MasterCard and American Express. ‚ÄčIf you are a local resident of Naples we also accept cash or check.

Can I return or exchange my jewelry purchase?

We accept returns and exchanges of our jewelry items. Please contact us within 7 days of delivery of your jewelry purchase via our email form or contact Heather at 239.571.8974 or Bubba at 239.289.4402 for authorization for return. Item must be returned in its original condition and packaging and must be return shipped within 7 days in  a padded envelope or box. Once we receive your return, we will either mail  a replacement or you will be issued a refund minus the postage charges. Regrettably, postage is non-refundable.

Can I return or exchange my photography purchase?

We accept returns and exchanges of our photography prints, canvasses and metal prints. Please contact us within 7 days of delivery of your photography via our email form or contact Heather at 239.571.8974 or Bubba at 239.289.4402 for authorization for return. 

If a  return is requested, the Buyer is responsible for shipping costs to return the item (this includes ALL packaging).  If a refund is requested, we will give authorization to return and the product must be received back in its original condition within 7 days of notice of return.  Once we have received and inspected the product, we will issue a refund.

If an exchange is requested, we would be happy to exchange a similar product.  Please notify us of your desire to exchange and the item you wish to exchange for and once we receive and inspect the returned product, in its original condition within 7 days of authorization to return,  we will mail out the exchange item.

Can I return or exchange my personalized order?

Due to the nature of personalized items, we cannot accept returns for custom orders. If your personalized order arrives damaged or defective, please contact us via our email form or contact Heather at 239.571.8974 or Bubba at 239.289.4402.

Conditions of returns

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us via our email form or contact Heather at 239.571.8974 or Bubba at 239.289.4402.

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Shipping

When will my order ship?

Most orders will be made and shipped out within 2-3 days time frame. Please allow 7 -10 business days for shipping to you, once the order is processed.

How is my order packaged?

All jewelry items arrive in an organza gift pouch.

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